Terms of service

Conditions

General:

For the business relationship between the customer and Dancing Queens KLG, these general terms and conditions apply in the version valid at the time of the order. Changes, additions or contradicting terms and conditions require our written confirmation.

 

Order:

After you have placed your order, we will check the availability of the shoes and the delivery time with our suppliers and will confirm this to you by email. If the dance shoes are not available, the order can be canceled by either party at no cost. A return is possible within 2 weeks. We assume no liability for order errors on your part or other transmission errors. Cumulative redemption of special bonuses is not possible.

 

Returns and exchanges:

A return or an exchange is currently possible within 2 weeks. A maximum of 1 to 2 pairs can be returned per order.

If you are not satisfied with our services, you are welcome to contact our customer service. You can reach him at e-mail: dancingqueenseu@gmail.com. We will process your feedback as soon as possible.

 

Contract conclusion:

The order is placed by submitting the completed order form in the online process. Regardless of the confirmation of receipt of the order, the contract is only concluded when the goods are delivered.

 

Privacy:

We see data protection as our duty. The customer has been informed in detail by us about the type, scope, location, purpose of the collection, processing and use of the personal data required for the execution of orders (data processing) (see information on data protection). The customer expressly consents to this data processing.

 

Vouchers:

Vouchers are only valid for the specified period and can only be redeemed once within the scope of an order process and household. Individual brands can be excluded from the vouchers. The value of the goods must be at least equal to the amount of the voucher. Vouchers can only be redeemed before completing the order process. Subsequent billing is not possible. The credit balance of a voucher is neither paid out in cash nor is interest paid. Cumulative redemption of several vouchers is not possible. If the credit on a voucher is insufficient for the order, the difference can be offset with the payment options offered. The voucher will not be refunded if goods are wholly or partially returned, provided that the campaign voucher was issued as part of a promotion and no consideration was provided for it. If you used a voucher for your purchase, we reserve the right to charge you the original price of the goods you are keeping if - due to your cancellation - the total value of the order falls below the value of the voucher.

 

Guarantee:

Dancing Queens KLG guarantees deliveries as soon as possible. Dancing Queens KLG assumes no liability for any shipments not received.

 

Payment:

The purchase price is due within 10 days after confirmation of availability and delivery time. The customer can pay the purchase price by invoice. We reserve the right to charge a reminder fee of € 10 per reminder in the event of default in payment.

 

Late payment:

If the payment deadline is exceeded, payment default occurs without further ado. In the event of default in payment, the statutory default interest of 5% p.a. according to OR Art. 104. In addition, Dancing Queens KLG is entitled to demand dunning costs to partially cover the costs incurred. The outstanding invoice amount plus any reminder fees and interest can be assigned or sold to third parties for the purpose of collection. Dancing Queens KLG will charge the cost of the assignment of € 40.00 to the customer when the claim is handed over to the debt collection agency.

 

Warranty and liability:

Obvious defects must be reported to us in writing within 2 weeks of receipt. The buyer is obliged to keep the defective goods and the defective delivery items are to be returned to the seller by post for inspection in the condition in which they were at the time the defect was discovered. The buyer is obliged to fill out the catalog of damage claims for the purpose of further clarification for the manufacturer. The defective delivery items are returned to:

 

Dancing Queens KLG
Hartwicusstrasse 3 22087 Hamburg

 

The assertion of warranty claims for obvious defects not reported in time is excluded. In the event of a warranty, we are ready to deliver a replacement. We are liable for replacement deliveries to the same extent as for the original goods. Provider information: Dancing Queens KLG