Order & Delivery
How long will it take for my item to be delivered?
The delivery time is stated directly next to the product when you click on your size and your heel click on your size.
Where is my parcel?
Have you not received your parcel even though the specified delivery period has already expired? Just send us a short e-mail to contact@dancingqueens.ch. We will get back to you as soon as possible and let you know when you can expect to receive your shoes.
I have not received the whole order. What do I do now?
It can happen that we do not have all products in stock or that they are distributed across different warehouses. It can therefore happen that orders with several products sometimes reach you in separate deliveries.
If you have ordered several shoes to compare, you can keep the shoes you have already received until the remaining products arrive. In this case, as long as the shoes are unused, you can return them even after the 30-day return period has expired.
Correct size, returns & exchanges
Can I try on dance shoes or clothing?
Visit us in our store at Pilatusstr. 30, 8330 Pfäffikon. You can make appointments at any time - including evenings and weekends - directly with us. directly here.
Can I return my shoes or clothing items if they don't fit?
You are welcome to return all unused shoes and leggings within 30 days of receipt, as long as they are not defective.
The right of return without defects is also excluded for the following products:
- Discounted dance shoes from the Summersale collection
- stockings
- Top / sports bra
- All articles from the category "Accessories
We will charge a 20% penalty and handling fee if the products are returned anyway.
Return address Switzerland:
Dancing Queens AG
Pilatusstr. 34
8330 Pfäffikon ZH
Switzerland
Return address EU and other countries
Dancing Queens LTD.
c/o SVL Dienstleistungs GmbH
In the vineyards 3
07381 Nimritz
Germany
You will receive your money back as soon as the returned items are back with us and have been checked for defects.
I'm not sure which size I should order. What should I do?
On some product pages you will find direct size recommendations. If no specific recommendation is given, you can assume that your usual size will fit, or you can check our size chart.
For the following suppliers, we recommend choosing one size larger, as the shoes are smaller:
- Fuego
- Portdance (recognizable by the "PD" at the front of the name)
- Rumpf
For the SMOVE dance sneaker, however, we recommend choosing half a size smaller.
You can choose your normal shoe size for all other suppliers.
If you are unsure, you can contact us by e-mail at contact@dancingqueens.ch contact us.
I have extremely narrow or wide feet, which shoes do you recommend?
Lace-up shoes are particularly suitable for wide or narrow feet, as you can tie them individually. One of our classics is this model. In general, the Portdance brand has a rather narrow cut.
We would be happy to advise you personally in our showroom in Pfäffikon ZH or send us an e-mail with your request, shoe size, foot structure and we will send you suitable models.
Can I have my heel choose?
Yes, for most shoes you can choose your heel type and height and we will configure your shoes for you. However, please note the delivery time, as various shoes with special requests have a longer delivery time.
Do I have to pay the postage for the return?
Yes, you always have to pay the return postage yourself
Can I pay my invoice in EUR?
Yes, you can transfer the amount directly in EUR. (Exchange rate acc.www.xe.com) Write to us by e-mail tocontact@dancingqueens.chand we will be happy to give you our bank details.
Can you send me my invoice again?
Yes, you can simply request it again from our partner "Powerpay" by e-mail:info@powerpay.ch
I have already paid the invoice, but am now sending my shoe back. How do I get my money back?
Please contact us proactively with your bank details and IBAN number at the following e-mail: info@powerpay.ch
Cooperations & bulk orders
I would like to make a collective order for a show group, my dance students or similar. How do I proceed?
Please contact bettina.gimenez@dancingqueens.ch for special conditions with the desired products. We can order significantly more sizes and products than what is shown online.
I have a dance school and would like to cooperate with you. What do I have to do?
Please contact bettina.gimenez@dancingqueens.ch. She will be happy to introduce you to our partner program for dance schools.
In a nutshell: You get an exclusive teacher discount, as do your students, of course.
Further questions
I am a beginner and am buying dance shoes for the first time. What should I look out for?
As a beginner, we recommend a model with more deeper and wider heel (flare). We also offer you a large selection of flat shoes.
Why are dance shoes rather expensive?
We deliver everything to you free of shipping costs and duty-free. We also pay the VAT that arises from importing the shoes for you. So you know at the start that you are only paying the actual price of the shoes and won't be surprised by invoices afterwards. Most of the dance shoes are made by hand in the EU, which is why the manufacturing costs are also slightly higher.
Do you also have vegan dance shoes?
Yes, we have a few models, as most dance shoes are made with a leather sole. You can find the exceptions here.
Where do your dance shoes come from?
We have various suppliers from Germany, Italy, Portugal, the USA and Turkey.
My question is missing, how can I get in touch with you?
Write us an e-mail to contact@dancingqueens.ch